Baggage: New baggage allowances; Standard baggage allowance; Musical instruments; Overweight or unaccompanied baggage; Bicycles, golf clubs and other sports equipment; Dangerous and banned goods; Excess baggage charges; Infant baggage

Transport and airport Info

London Heathrow

Los Angeles International

Route planner

General Information: Name Changes; USA Visa Waiver; Lost Documents; Children travelling on parents passports; Allergy free meal letter; Deep vein thrombosis (DVT); MEDA form for passengers requiring assistance; Animals and guide dogs; NZ missing document indemnity form; New TSA Requirements

Special requirements

Unaccompanied minors

What goods can be carried on board?

Seating requests

Group seating requests

Bulk head seating

Medical assistance

Booking additional seats

Mobility scooters

Wheelchair details

Advanced passenger information

In-flight well being

Children and babies

Special menus

Disabled and medical passengers: meet and assist

Seat plans

Lost Documents

Air New Zealand will always try to issue a replacement document for travellers who lose documents which were issued on Air New Zealand paper. (See Conditions of Carriage – Article 3).

Before that, we need evidence of the lost document's details and issue, and the approval of the issuing office.

When we issue a replacement document, an Indemnity form is raised. This Indemnity is called a LTI (Lost Ticket Indemnity). A service charge of NZD 50.00 / GBP25.00 will be applied to issue tickets against LTI details.

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