Baggage: New baggage allowances; Standard baggage allowance; Musical instruments; Overweight or unaccompanied baggage; Bicycles, golf clubs and other sports equipment; Dangerous and banned goods; Excess baggage charges; Infant baggage

Transport and airport Info

London Heathrow

Los Angeles International

Route planner

General Information: Name Changes; USA Visa Waiver; Lost Documents; Children travelling on parents passports; Allergy free meal letter; Deep vein thrombosis (DVT); MEDA form for passengers requiring assistance; Animals and guide dogs; NZ missing document indemnity form; New TSA Requirements

Special requirements

Unaccompanied minors

What goods can be carried on board?

Seating requests

Group seating requests

Bulk head seating

Medical assistance

Booking additional seats

Mobility scooters

Wheelchair details

Advanced passenger information

In-flight well being

Children and babies

Special menus

Disabled and medical passengers: meet and assist

Seat plans

VIP

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Some Premium Economy class seating is allocated specifically for frequent flyers to give them access to the forward section of the aircraft. It appears on the Vacant Seats Display with the code NV. Seating in the NV zone is restricted to the following passengers:

Gold Elite Airpoints members.
Gold Airpoints members.
Silver Airpoints members.
Koru Club members.
Star Alliance Gold members.
Star Alliance Silver members.

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