Contact us
Useful contacts
Every member of our team is familiar with Air New Zealand products and services and are experts when it comes to travelling to Hong Kong, Los Angeles and New Zealand so if you have a questions, get in touch.
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Trade enquiries
If outside UK and Ireland please click on our country pages.
Phone: 0800 028 6185 (UK) // 1800 654 173 (Ireland)
Fax: +44(0)20 8600 7648
Opening hours: Mon – Fri, 08:00am to 17.30pm
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Customer enquiries
Phone: 0800 028 4149 (UK) // 1800 551 447 (Ireland)
Fax: +44(0)20 8600 7648
Email: airnz@custhelp.com
Opening hours: 24 hours a day
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UK Group enquiries
Phone: +44 (0)20 8600 7649
Fax: +44 (0)20 8600 7608
Email: UKGroups@airnz.com
Opening hours: Mon – Fri from 09:00am to 17:30pm
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Europe Group enquiries
Fax: +44 (0)20 8600 7608
Email: European.groups@airnz.co.nz
Opening hours: Mon – Fri from 09:00am to 17:30pm
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Air New Zealand – Customer Relations
5 The Enterprise Centre
Kelvin Lane
Crawley
West Sussex
RH10 9PT
Email: nz@airlinecrm.com
Alternatively, please fill in the contact form below for general enquiries and feedback. Thank you.
