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Trade enquiries
If outside UK and Ireland please click on our country pages.
Phone: 0800 028 6185 (UK) // 1800 654 173 (Ireland)
Fax: +44(0)20 8600 7648
Opening hours: Mon – Fri, 08:00am to 17.30pm
Email: Please use our contact form below
Customer enquiries
Phone: 0800 028 4149 (UK) // 1800 551 447 (Ireland)
Fax: +44(0)20 8600 7648
Opening hours: 24 hours a day
UK Group enquiries
Phone: +44 (0)20 8600 7649
Fax: +44 (0)20 8600 7608
Email: UKGroups@airnz.co.nz
Opening hours: Mon – Fri, 09:00am to 17:30pm
Europe Group enquiries
If outside UK and Ireland please click on our country pages.
Phone: 0800 028 6185 (UK) // 1800 654 173 (Ireland)
Fax: +44(0)20 8600 7648
Opening hours: Mon – Fri, 08:00am to 17.30pm
Email: Please use our contact form below
Customer Relations
Address: Air New Zealand Customer Relations
Private Bag 92007,Auckland 1142, New Zealand
Tel: +64 (0)9 366 2929
Fax: +64 (0)9 256 3531
Email: Flightcomment@airnz.co.nz
Opening hours: Mon – Fri, 9:00am - 5:00pm (NZ time)
Baggage enquiries
(Baggage that is delayed, damaged, or lost)
Address: Air New Zealand Baggage Claims 5 The Enterprise Centre, Kelvin Lane,
Crawley, West Sussex, RH10 9PT
Email: nzbags@airlinecrm.com
Phone: 0871 288 7354 open 0800-2200 handled by Menzies Aviation services
Star Alliance baggage tracing service
File reference that was given at the airport is required for this service.
