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Feedback

Zero complaints – that's our aim

If we don't meet your customer's expectations we want to hear about it.

Air New Zealand is committed to ensuring our customers have an amazing journey with us. Our team is dedicated to reaching a goal of zero complaints across our business. When things do go wrong, we want to acknowledge it, and then come up with a solution that we can put into place quickly so that it doesn't go wrong again.

Since the introduction of our International Inflight Concierge we have seen a 20% reduction in the number of customer's complaints on flights they are working. This is a fantastic result but we want to bring this down to ZERO right throughout Air New Zealand.

If you or your customers do have feedback please forward this to our team at Customer Relations:

Address: Air New Zealand Customer Relations
Private Bag 92007,Auckland 1142, New Zealand
Email: Flightcomment@airnz.co.nz

My Voice

When your customers have flown with us we would love to get their feedback through our short customer survey. They can access the survey directly through www.airnzmyvoice.co.nz.