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Mobility scooters

When assessing the need to carry a passenger's mobility scooter, you must first establish whether it is essential for their mobility. If it is, then Air New Zealand will only accept it as checked-in baggage.

Please ask the passenger for the dimensions and weight of their scooter and enter this information as a free format OSI in the passenger's PNR.

At check-in, the passenger will be transferred to a wheelchair and the scooter checked in as luggage. Please be mindful of our rules regarding wheelchair passengers and determine whether the passenger needs an escort (please add a SSR wheelchair entry if applicable).

There is no charge for carrying a mobility scooter if it's essential to the passenger's ability to move about.

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