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Chauffeur Service

We offer a complimentary chauffeur transfer service to Air New Zealand Business Premier passengers.

For eligibility and information on how to use this service, please read the following paragraphs.

Reservations

• At time of reservation, you must collect from the passenger the time they want to be collected from their address. Westone Cars, our chauffer service providers, do not offer a call-back procedure and we are not able to accept a reservation without this pick-up time.
• Where possible, we collect the customer's mobile number. That way we can offer our SMS service and the driver can contact the customer if needed. If customers do not wish to provide a mobile contact number, they will be contacted on landline number if there are any changes to their reservation.
• We recommend that you provide us with a customer email address. Customers will be emailed confirmation of their car reservation once Westone have received and entered the reservation into their system. This will happen within 24 hours of Air New Zealand making the car reservation, if booked within one month of departure. If booked more than one month in advance then Air New Zealand will not pass reservations to Westone until one month before departure. In this case, customers will receive email confirmation approx. one month before departure.
• Email confirmations will contain contact details for Westone Cars, details of pick-up address and time and drop-off details. It will also confirm terms and conditions of the transfer. For example, complimentary mileage allowance and charges for extra mileage.

Mileage allowances

Mileage allowance is 60 driven miles per car. Additional mileage will be paid by the customer at GBP2.20 per mile + VAT. Any other additional costs will be charged to the customer.

If you wish to confirm excess mileage for a particular journey then please contact Westone Cars or check with Air New Zealand reservations directly. Mileages can be checked by using that calculated on the www.theaa.com website and adding 5%. The 5% uplift is added to account for any additional distance caused by traffic delays and diversions on the day of travel.

Eligibility

Unless otherwise specified, only bookings in D and C class are eligible.

Vehicle Types

All bookings for 1 or 2 passengers will receive, as standard, a Mercedes E Class vehicle. As Westone do not have estate vehicles, any bookings with 3 passengers will be provided with a people carrier. Bookings with 4 passengers or more can be given the choice of a people carrier (MPV) or 2 or more cars as per current procedures.

Car Seats

Westone Cars do not provide infant/child car seats and as such cannot offer complimentary transfers where child restraints would be required. If a passenger wishes to travel with their own, the drivers are not insured or trained to fit infant car seats and fitting of seats will be the responsibility of the passenger.

Westone Cars reservations

Reservations made by a travel agents must be booked via Air New Zealand sales support by calling 0800 028 6185 or 0800 028 4149 out of hours.  If your customers wishes to call us directly the contact number is also 0800 028 4149.

Customers/Travel agents must also contact Air NZ to cancel or amend their Westone car reservations.

However, customers or agents can contact Westone cars directly on 0845 0204002 to confirm reservations, check mileage allowance and surcharges, and amend pick-up times.

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