News

• Which? Magazine Award 2010 – full survey results published

  The Which? Magazine Awards were judged on the theme of “Who Cares Wins”, being all about which companies provide the best customer service.

• US SECURE FLIGHT INFORMATION

  The U.S. Department of Homeland Security (DHS) is finalising plans for the US Secure Flight Program that requires Secure Flight Passenger Data (SFPD) for all air travellers flying within, into, out of and over the United States. The purpose of Secure Flight is to enhance the current security of air travel through the use of improved government watch list matching.

  As a consequence the following essential information must now be placed in all affected passenger bookings so Air New Zealand can transmit this essential information to the US Transportation Security Administration (TSA).

  • Passenger full legal name (as per passport)
  • Passenger gender
  • Passenger date of birth

  Air New Zealand will be required to provide this data for all passengers on flights to/from/via and within the USA from November 2010 at least 72 hours before the departure of the flight.

• ELIMINATION OF I94W ARRIVAL/DEPARTURE FOR VISA WAIVER PROGRAM TRAVEL

  Following a successful seven-month pilot program conducted with the support of the Government of New Zealand on Air New Zealand flights from Auckland to Los Angeles International Airport, the US Department of Homeland Security (DHS) has confirmed that the use of paper I-94W forms will be eliminated for Visa Waiver Program (VWP) travellers with an approved Electronic System for Travel Authorisation (ESTA) arriving in the United States at all airports by the end of this US summer.

• Tahiti strike update

  Tahiti strike has been called off.

• World’s Top Airline CEOs Descending into Queenstown this December

  More than two dozen CEOs of the world’s top airlines will meet in Queenstown this December, following Air New Zealand’s successful pitch to secure the Star Alliance Chief Executive Board meeting in New Zealand.

  The annual Star Alliance conference will take place across three days from 12-14 December, combining both Chief Executive and Alliance Management Board meetings.

• Tahiti Strike Information

  Faaa International Airport in Papeete (PPT) remains closed to international flights as the airport’s fire fighters continue to participate in French Polynesia’s general strike action which started Thursday morning local time. Aviation regulations prohibit operations at airports that are not appropriately manned by fire fighters, and as a result Air New Zealand has not been able to operate the following flights to date.

• Air New Zealand Picks Up Two Further Awards

  Air New Zealand has picked up more global industry accolades, taking out two Skytrax Awards for the Best Airline Australia/Pacific and the Staff Service Excellence Award for the Australia/Pacific region.

  The awards follow hot on the heals of being named Best Airline at the 2010 Which? Magazine Awards in the UK, as well as the ATW Airline of Year Award.

• The Tiki Tour

  If you are looking for a flexible multi-stop airfare to New Zealand or Australia which offers an alternative combination of stopover destinations, then Air New Zealand’s Tiki Tour is a great option to offer your customers.

• New Baggage Allowances

  Find out more about our new, simplified baggage policy which applies to bookings made and/or ticketed after 26 May 2010.

• AIR NEW ZEALAND RECOVERY POLICY FOR PASSENGERS DISRUPTED DUE TO VOLCANIC ASH

  This document outlines the recovery plan and processes for customers directly affected by the cancellation of services as a result of the Volcanic Ash above Europe. Currently all Air New Zealand flights are operating as per schedule.