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Samoa Tsunami Update
Air New Zealand wishes to advise the following flexibility will be permitted on all fare types for passengers ticketed to travel to/from Apia prior to 2359 Monday the 5th October NZL time (i.e. 2359 Sunday the 4th October Apia time). This information relates specifically to tickets issued on Air New Zealand 086 ticket stock.
Flights scheduled into and out of APW during this period are as follows:
| NZ862 |
30Sep
|
AKL | 1420 1815 -1 | 777 (up-gauged from an A320) |
| NZ60 | 01Oct | AKL | 1400 1750 -1 | 767 |
| NZ27 | 29Sep | LAX | 2315 0530 +1 | 767 |
| NZ863 | 29Sep | APW | 1915 2325 +1 | 777 (up-gauged from an A320) |
| NZ27 | 30Sep | APW | 0645 1230 +1 | 767 (via TBU) |
| NZ61 | 30Sep | APW | 1900 2310 +1 | 767 |
Options are as follows:
- Passengers ticketed to travel to and from APW on the above flights may defer their travel to another Air New Zealand flight in the same booking class prior to the 30th November without penalty.
- Passengers who are due to travel to Samoa and now wish to travel to an alternative destination may do so without Air New Zealand penalty. Note the fare remains non-refundable and must be put towards another Air New Zealand Pacific Island or Tasman airfare for travel prior to 30 November. Any applicable additional collection for the fare differential will apply.
- Passengers ticketed to travel to APW after the above flights who wish to bring their travel forward to the above flights (e.g. to be with their family) may do so in the same booking class without penalty. If only higher booking classes are available, the fare difference should be paid.
- Passengers currently in APW who are ticketed to depart after the above and wish to bring their travel forward to the above flights may do so in the same cabin (regardless of booking class) without penalty and fare difference. If a cabin upgrade is required the fare difference should be paid.
IMPORTANT NOTE FOR ALL SCENARIOS:
- Please endorse any changes “invol reroute due APW Tsunami”
Any incidental costs and penalties such as accommodation etc will be the passengers own responsibility.
Air New Zealand will continue to monitor the situation in Samoa and advise of any changes should the need arise.
ACCOMODATION
Air New Zealand has been advised that hotels and resorts on the south side of Upolu have suffered severe damage from the tsunami and reports are that many are currently inoperable. Because of this we highly recommend that potential visitors to Samoa ensure their accommodation is still operational before proceeding with their travel plans. For information on government advice regarding travel to Samoa please refer to www.safetravel.govt.nz.
