Baggage: Baggage allowances; Musical instruments; Overweight or unaccompanied baggage; Bicycles, golf clubs and other sports equipment; Dangerous and banned goods; Excess baggage charges; Infant baggage

Transport and airport Info

London Heathrow

Los Angeles International

Route planner

General Information

New TSA Requirements

Ticket Time Limits (TTL)

Children travelling on parents passports

Allergy free meal letter

Deep vein thrombosis (DVT)

MEDA form for passengers requiring assistance

Guide Dogs and Emotional Support Animals

Special requirements

Unaccompanied minors

What goods can be carried on board?

Seating requests

Group seating requests

Bulk head seating

Special assistance

Disabled & Medical Passengers: Meet and Assist

Booking additional seats

Medical equipment

Mobility scooters

Wheelchair details

Advance passenger information

In-flight well being

Brochures

Children and babies

Special menus

Seat plans

Special requirements

Air New Zealand offers a range of services for customers who require special assistance.

We aim to make your customers travel as comfortable as possible within the confines of an aircraft. However there are limitations to ensure the safety of all passengers.

Choose your topic of interest from the side navigation. For further clarify please contact Air New Zealand sales support team.

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Find out more about the Tiki Tour

Find out more about the Tiki Tour