Disabled and medical passengers: meet and assist

Special Services

Passenger with certain medical conditions may require advance clearance from the Air New Zealand Medical team. Information is contained below on the procedures that need to be followed and the cases where special clearance is required. For further clarify please contact Air New Zealand reservations.



  • Disabled passenger lifting policy Disabled passenger lifting policy Disabled passenger lifting policy
  • MEDA form for passengers requiring assistance MEDA form for passengers requiring assistance

    Passengers with a physical or mental disability or a medical condition that requires attention or assistance which is not normally extended to other travellers may need to have medical clearance to fly and will need to fill in a MEDA form.

    MEDA form for passengers requiring assistance
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