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Trade enquiries
If outside UK and Ireland please click on our country pages.
Phone: 0800 028 6185 (UK) // 1800 654 173 (Ireland)
Fax: +44(0)20 8600 7648
Opening hours: Mon – Fri, 08:00am to 17.30pm
Email: Please use our contact form below
Customer enquiries
Phone: 0800 028 4149 (UK) // 1800 551 447 (Ireland)
Fax: +44(0)20 8600 7648
Opening hours: 24 hours a day
UK Group enquiries
Phone: +44 (0)20 8600 7649
Fax: +44 (0)20 8600 7608
Email: UKGroups@airnz.co.nz
Opening hours: Mon – Fri, 09:00am to 17:30pm
Europe Group enquiries
If outside UK and Ireland please click on our country pages.
Phone: 0800 028 6185 (UK) // 1800 654 173 (Ireland)
Fax: +44(0)20 8600 7648
Opening hours: Mon – Fri, 08:00am to 17.30pm
Email: Please use our contact form below
Customer Relations
Address: Air New Zealand Customer Relations
Private Bag 92007,Auckland 1142, New Zealand
Tel: +64 (0)9 366 2929
Fax: +64 (0)9 256 3531
Email: Flightcomment@airnz.co.nz
Opening hours: Mon – Fri, 9:00am - 5:00pm (NZ time)
Baggage enquiries
(Baggage that is delayed, damaged, or lost)
TBA
Star Alliance baggage tracing service
File reference that was given at the airport is required for this service.
