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Trade enquiries
If outside UK and Ireland please click on our country pages.
Phone: 0800 028 6185 (UK) // 1800 654 173 (Ireland)
Fax: +44(0)20 8600 7648
Opening hours: Mon – Fri, 08:00am to 17.30pm
Email: Please use our contact form below
Customer enquiries
Phone: 0800 028 4149 (UK) // 1800 551 447 (Ireland)
Fax: +44(0)20 8600 7648
Opening hours: 24 hours a day
Customer and Agent Enquiries from other European countries:
Austria: 0800 29 58 38
Belgium: 0800 79 586
Czech Republic: 00 143 854
Denmark: 800 17 055
Finland: 0800 11 32 82
France: 0800 90 77 12
Germany: 0800 18 30 619
Ireland: 1800 551 447
Italy: 39 02 43 45 83 90
Luxembourg: 800 225 27
Netherlands: 0800 022 10 16
Norway: 800 110 80
Portugal: 800 880 452
Slovakia: 0800005126
Spain: 900 99 32 41
Sweden: 020 79 29 39
Switzerland: 0800 55 7778
Austria: 0800 29 58 38
Belgium: 0800 79 586
Czech Republic: 800 143 854
Denmark: 800 17 055
Finland: 0800 11 32 82
France: 0800 90 77 12
Germany: 0800 18 30 619
Ireland: 1800 551 447
Italy: 39 02 43 45 83 90
Luxembourg: 800 225 27
Netherlands: 0800 022 10 16
Norway: 800 110 80
Portugal: 800 880 452
Slovakia: 0800005126
Spain: 900 99 32 41
Sweden: 020 79 29 39
Switzerland: 0800 55 7778
UK Group enquiries
Phone: +44 (0)20 8600 7649
Fax: +44 (0)20 8600 7608
Email: UKGroups@airnz.co.nz
Opening hours: Mon – Fri, 09:00am to 17:30pm
Europe Group enquiries
If outside UK and Ireland please click on our country pages.
Phone: 0800 028 6185 (UK) // 1800 654 173 (Ireland)
Fax: +44(0)20 8600 7648
Opening hours: Mon – Fri, 08:00am to 17.30pm
Email: Please use our contact form below
Customer Relations
Address: Air New Zealand Customer Relations
Private Bag 92007,Auckland 1142, New Zealand
Tel: +64 (0)9 366 2929
Fax: +64 (0)9 256 3531
Email: Flightcomment@airnz.co.nz
Opening hours: Mon – Fri, 9:00am - 5:00pm (NZ time)
Baggage enquiries
(Baggage that is delayed, damaged, or lost)
TBA
Star Alliance baggage tracing service
File reference that was given at the airport is required for this service.
http://www.worldtracer.aero/filedsp/nz.htm
