Air New Zealand Trade

Air New Zealand Honolulu services to be operated by Hi Fly


08/05/2018

The global issue impacting Rolls-Royce Trent 1000 engines means earlier than expected maintenance is required on some of the engines fitted to our 787-9 aircraft. In order to continue to get our customers where they need to be we have made a number of changes to our schedule, including changing the aircraft type operating on some routes.

From 22 May until 10 June 2018, HiFly A340 lease aircraft will operate on the Auckland-Honolulu-Auckland services in an effort to help to ease the pressure on our operation and allow us to operate a near-normal schedule.  Crew operating this service will be Hi Fly crew and pilots as our people are not trained to operate the A340 aircraft. Hi Fly is well regarded in the airline industry. The cabin configuration of the A340 will be Economy and Business Class only.

Honolulu services will be operated by Hi Fly on Air New Zealand’s behalf:

Flight # From To Aircraft type Aircraft in GDS Cabins available Travel Period
NZ10 AKL HNL A340-300 343 Business  22 May - 10 June
Economy
NZ9 HNL AKL A340-300 343 Business 22 May - 10 June
Economy

Services are subject to Government approval. Your GDS will progressively be updated over the next 24 hours to reflect the changes.

The following changes have been made for the services listed above where operated by Hi Fly:

Product/Cabin/Delivery AKL-HNL Comments
Economy Seat/Seat+Bag No All customers will recieve a meal
Works Yes
Economy Skycouch No  
Premium Economy No  
Business Class Yes  
Ancillary Prepaid Baggage Yes  
Seat Select No
Special Meals Economy Yes  
Business Class Yes
Upgrades OneUp No  
Loyalty Upgrades Yes Fulfilled at the airport on the day of departure. Please note the upgrade will be on HiFly product
Special Handling Yes

Customers travelling on one of the leased aircraft will notice a difference in the products and service style and, of course, these won’t have the familiar koru on the tail. Some customers may experience a forced class change, and or will not receive the exact product that they have purchased.

  • This aircraft obviously won’t be in familiar Air New Zealand livery and the cabin interior is not as modern as that of the relatively young Air New Zealand fleet.
  • Customer’s will be served by Hi Fly’s friendly and experienced crew as Air New Zealand pilots and cabin crew are not trained to operate this aircraft type. A uniformed Air New Zealand Cabin Crew member will be onboard each flight to assist the Hi Fly crew and help with any questions you may have.
  • Unfortunately we are unable to offer our usual inflight bites menu for purchase on these services but food will be made available.
  • Customers’ will notice a difference in the inflight entertainment selection offered on this flight and they may wish to bring their own device if they have one. Please remind them to ensure it’s fully charged as charging facilities are not available on this aircraft.
  • If customers’ have paid for a particular seat using our seat select service we will provide you with an equivalent seat where possible. If the configuration of the aircraft doesn’t allow for this your seat select charge will be refunded.
  • This aircraft has no Premium Economy cabin so loyalty customers who have recognition upgrades available will be able to use these to apply for an upgrade direct from Economy Class to Business Class (only one upgrade per one way flight will be required). Given the different configuration of the aircraft opportunities to upgrade may be more limited on this aircraft.
  • Customers will accrue Airpoints based on original fare paid..

Once these flights are updated in the GDS the following will apply:

  • New bookings will receive a comment at the time of booking that shows ‘OPERATED BY HIFLY ON BEHALF OF AIRNZ’.
  • An SSR will be generated to all existing GDS bookings, this will read ‘NZ10 OPERATED BY HILFY ON BEHALF OF AIRNZ’.
  • Restriction of sales for Premium Economy and Business Premier on Auckland-Honolulu during this travel period.

There are some key differences between Air New Zealand 787 and Hi Fly A340 aircraft, both in physical hardware and in-flight service delivery.  As such the following customer offerings are available to customers booked and ticketed to travel on an Air New Zealand service now being flown on a Hi Fly aircraft.

Cabin changes Compensation Goodwill Gesture
Business to Business NZ$300.00 pp per journey $40 Duty free voucher per person, per flight (excluding infants).
Premium Economy Accommodated in Business class with no compensation. (space available)
Premium Economy to Economy Fare differential only to T class
Economy (no change) Nil
  • As the aircraft has no Premium Economy cabin customers booked to travel in Premium Economy will be reaccommodated in Business class where space is available. Where Business class seats are not available customers will be accommodated in Economy class.  Premium Economy customers downgraded to Economy will receive a refund of the difference between the original Premium Economy fare paid and the Economy T class (theworks) fare. Agency Sales will be in contact with Agents who have affected customers.
  • Skycouch will not be available on these services and will be refunded proactively and contacted by the Agency Sales team.
  • Customers who no longer wish to travel because of the flight being operated by Hi Fly may opt for a full refund without penalty regardless of fare rules. Please endorse any changes with “Invol refund due Hifly/NZ Schedule Change”.
  • Details of how customers can collect their Duty Free vouchers can be found here .

Air New Zealand will be communicating directly to customers booked to travel on these services (where we have contact information in the booking for them). We do ask you please check for customers affected by these changes and assist us in communicating these to them. For your convenience we have further information updated on the agent site.  We will be updating the Hifly page later today, Please feel free to utilise the pre-prompted letters to send onto customers or for any further questions you may have in regards to these services, we will continue to monitor and review the site accordingly.

Thank you for your understanding while we work through this challenging time.