Air New Zealand TripAdvisor's Second Ranked Airline in the World
We have been lucky enough to be recognised for our product and service in the second annual 2018 TripAdvisor Travellers' Choice™ Awards, with wins across multiple categories.
We have been ranked second of all airlines globally as well as taking out Best Airline in the South Pacific.
Our Premium Economy Class product won Best Premium Economy Class in the World for the second consecutive year.
We were also awarded top honours in the following categories:
a) Best Business Class in the South Pacific
b) Best Premium Economy Class in the South Pacific
c) Best Economy Class in the South Pacific
The awards are determined by the quantity and quality of TripAdvisor traveller reviews and ratings submitted over a 12-month period.
Chief Marketing & Customer Officer for Air New Zealand, Mike Tod says the accolades reflect the airline’s commitment to delivering an outstanding experience on the more than 16 million customer journeys it facilitates every year.
"Listening to customer feedback is an important part of our strategy, and has helped us to deliver high quality products and a more seamless customer experience.
"It's incredibly meaningful to receive these awards as a result of direct feedback from our customers globally. Our people work hard each day to deliver a unique customer experience, so to have this acknowledged directly by customers is extremely satisfying," says Mr Tod.
Senior Vice President and General Manager for TripAdvisor Flights Bryan Saltzburg says: "We're thrilled to recognise the global TripAdvisor community's favorite airlines and shine a spotlight on the carriers around the world that provide the very best flying experiences, including Air New Zealand.
"As the airline industry introduces new fare products and a widening array of in-flight offerings, consumers continue to seek out the carriers that deliver value and a quality experience. The Travellers' Choice awards for airlines recognise the carriers that exceed passenger expectations and receive top marks from travellers."