Air New Zealand Trade

Global Rolls-Royce engine issue


03/05/2018

Due to the global requirement for further, earlier than scheduled maintenance checks on some Rolls-Royce Trent 1000 engines, which includes some engines in Air New Zealand’s 787-9 Dreamliner fleet, Air New Zealand advises of further amendments to our schedule as listed below:

Date Route Flight # New Timing Original Timing
Depart Arrive Depart Arrive

31 May-03 Jun, 05-10 , 12-17, 19-24 & 25-30 Jun 

AKLIAH

NZ28

1930

1610

1600

1240

Further to the above please continue to check your queues and Travel alerts page for various flight number changes due to a change in aircraft type.

We anticipate that the GDS will start to update and will appear as a normal schedule change once this change has been made.

Re-accommodation policy

The below flexibility options apply to Air New Zealand 086 ticket stock international travel for customers:

Customers who hold other airline connecting flights will be allowed to change those flights if the involuntary reroute causes a misconnection.  Please note the other airline flights will need to be rebooked in your system and reissued with the updated NZ service to ensure connectivity.
Customers with connections beyond the gateways can be rebooked/rerouted in the same cabin class using NZ services or other airlines permitted within the routing options of the fare purchased without penalty or fare difference.  Please rebook the lowest booking class within the same cabin. (Note rebooking on Korean Air and Delta Airlines is not permitted outside of fare rules/classes)
Customers who choose to reroute to another Air New Zealand destination, change fees waived, fare difference does apply. Tickets must be endorsed with “Invol Reissue due 787 SC”.
Unused tickets can be held in credit to the value of the unused portion of the ticket for 12 months from the original ticket date of issue if customers choose this option. Change fees are waived, however fare differential will apply.
Customers who are unticketed are not covered by this policy.    

Ticketing process for customers requiring a reissue:

Tickets will need to be re-issued as an involuntary reroute with NO ADC; i.e. original fare calculation and new itinerary.
PNRs must be updated and tickets must be endorsed “Invol Reiss due 787 SC”.
Ensure all SSRs are reinserted as per standard practice when changes are made to a flight segment.

For customers booked on other airline ticket stock, please contact the ticketing carrier for assistance.

We also realise a number of customers travelling to our Longhaul destinations will now require overnight accommodation. Air New Zealand would very much appreciate your assistance in sourcing accommodation for customers in this position who are non-local residents. We will reimburse accommodation costs for one night up to a maximum of USD$200 per room, please note travel to Perth is not included. Agents can send receipts on behalf of customers through to flightcomment@airnz.co.nz  for reimbursement. Please provide the following details:

Pax Names(s)
NZ PNR / Vendor locator
Ticket number(s)
FX / Currency
Claim amount
Account Beneficiary Name (Agent or Customer)
Beneficiary Address
Bank Name
Bank's Full Address
Bank & Branch ID (alternative names)
Account Number

Thank you for your support over this period to ensure our mutual customers get to their destinations with minimal disruption.

For any further assistance on the schedule changes please liaise with our Trade sales support team