Air New Zealand Trade

Contact Us

Trade enquiries from UK & Ireland

Phone: UK 0800 028 6185 / Ireland 1800 654 173
Opening hours: Mon – Fri 09:00am to 17.00pm
Email: uksalessupport@airnz.co.nz 

Please note: the above email address is for trade partner enquires only. We cannot respond to direct customer enquires. If you are a customer, please use the contact details below.

Customer enquiries from UK & Ireland

Phone: UK 0800 028 4149 / Ireland 1800 551 447
Other options: https://airnzukeu.custhelp.com/app/ask
Opening hours: 24 hours a day

Trade & customer enquiries from other European countries

  • Austria: 0800 29 58 38
  • Belgium: 0800 79 586
  • Czech Republic: 00 143 854
  • Denmark: 800 17 055
  • Finland: 0800 11 32 82
  • France: 0800 90 77 12
  • Germany: 0800 18 30 619
  • Greece: 30 210 9652 300
  • Italy: 39 02 43 45 83 90
  • Luxembourg: 800 225 27
  • Netherlands: 0800 022 10 16
  • Norway: 800 110 80
  • Portugal: 800 880 452
  • Russia: 7 495 744 0490
  • Slovakia: 0800 005 126
  • Spain: 900 99 32 41
  • Sweden: 020 79 29 39
  • Switzerland: 0800 55 7778 

 

Group enquiries

Email: ukeugroups@airnz.co.nz
Opening hours: Mon – Fri, 08:00am to 16:00pm

 

Customer relations

Feedback

When your customers have flown with us we would love to get their feedback through our short customer survey. They can access the survey directly through www.airnzmyvoice.co.nz.

Complaints

If we don't meet your customer's expectations we want to hear about it. Air New Zealand is committed to ensuring our customers have an amazing journey with us. Our team is dedicated to reaching a goal of zero complaints across our business. When things do go wrong, we want to acknowledge it, and then come up with a solution that we can put into place quickly so that it doesn't go wrong again.

Address: Air New Zealand Customer Relations, Private Bag 92007, Auckland 1142, New Zealand
Tel: +64 (0)9 366 2929
Fax: +64 (0)9 256 3531
Email: Flightcomment@airnz.co.nz
Opening hours: Mon – Fri, 9:00am - 5:00pm (NZ time)

 

Customer baggage enquires

For baggage that is delayed, damaged or lost.

Star Alliance baggage tracing service

File reference that was given at the airport is required for this service.

http://www.worldtracer.aero/filedsp/nz.htm

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